Privacy Policy
At Prism Catering Equipment Solutions Ltd (“Prism”, “we”, “us”), we are committed to protecting your personal data and handling it in a transparent and secure manner.
This policy explains what information we collect, how we use it, and your rights in relation to that data.
Who We Are
Prism Catering Equipment Solutions Ltd provides commercial catering engineering services, including installation, servicing, repair and compliance support across Surrey, Hampshire and Berkshire.
If you have any questions regarding this policy, you can contact us at:
What Information We Collect
We may collect and process the following information:
Name and contact details (such as email address and telephone number)
Site details and job-related information
Enquiry information submitted via our contact form or email
Technical data such as IP address and website usage (via analytics tools)
How We Use Your Information
We use your information to:
Respond to enquiries and provide requested services
Arrange site visits, quotations and works
Maintain communication regarding ongoing or completed jobs
Improve our website and services
Meet legal and regulatory requirements
We only collect and use data where it is necessary for legitimate business purposes or to fulfil a request made by you.
Sharing Your Information
We do not sell or share your personal data with third parties for marketing purposes.
We may share information where necessary with:
Service providers (such as hosting or email systems)
Regulatory bodies or authorities where legally required
All data is handled securely and only where necessary.
Data Storage and Security
We take appropriate measures to protect your data against unauthorised access, loss or misuse.
Information is stored securely within our systems and only retained for as long as necessary to fulfil its purpose or meet legal obligations.
Your Rights
You have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where appropriate
Object to or restrict certain types of processing
To exercise any of these rights, please contact us using the details above.
Cookies
Our website may use cookies to improve functionality and analyse website usage.
You can manage or disable cookies through your browser settings. Where applicable, a cookie banner will allow you to control your preferences.
Changes to This Policy
We may update this policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on this page.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Prism Catering Equipment Solutions Ltd
Email: info@prism-solutions.co.uk
Tel: 01344 578890
